Klarna macron

Tjänste Deals

Första svar

Hi,

This is a digital service.

Please see screenshot of customer's order.

Order confirmation with value code is sent automatically to the customer so we cannot prove that it has been sent.

If the customer has not received an order confirmation, the customer can contact kundtjanst@letsdeal.se.

Andra svar

Hi,

The customer's unique deal code LD-XXX-XXX-XX was delivered to the customer by email immidiately after their purchase at TIME / DATE  to the email stated by the customer at the time of purchase EMAIL ADDRESS. The customer also has access to the unique deal code LD-XXX-XXX-XXX by logging into our site letsdeal.se with their stated email.

Rapporterad kod

Hi,

This is a digital service.

Please see screenshot of customer's order.

You can also see that the code the customer has received is marked as "reported". This means that the deal has been used, the customer has been provided the service which means a refund is not acceptable.

The customer has not contacted us within the 14 right of withdrawel, so again, a refund is not acceptable.

Leverans utan spårning

Hi,

Please ask the customer to contact us about this delivery. It is clearly stated in our terms and conditions that the customer must do this and the customer has not done so.

The customer can contact us at - kundtjanst@letsdeal.se

Reklamation

Hello,

Please ask the customer to contact us directly.

We cannot provide a return or discount without the customer contacting us regarding this complaint with images of the damaged goods.

This is not how complaints work. Please ask the customer to contact - kundtjanst@letsdeal.com so we can help the customer with either a return or a discount.

Retur

Hi,

The customer has not contacted us regarding a return and we have not received this order in return.

The 14 day-right of withdrawel has expired for this purchase and without validation that the customer has returned this, we will not touch this invoice.

Refund not acceptable.

Hi,

We have not been informed of this return.

The customer needs to send us validation that the item has been returned so we can look into this. The customer can contact us at: kundtjanst@letsdeal.se